FAQs

  

Q1:Can delivery address be different from the billing address?
A:Yes , we can accept orders which billing and shipping address is different. Clients can order directly and send us messages once again via “contact us” on the site.
Q2:How can I cancel an order?
A:If you want to cancel the order which you make,you must contact us within 24 hours after placing order. So that we can do for you before order is shipped out.
Q3:What happens after I place the order?
A:After placing the order you will receive a messages via your email about your order's information.Once having some question can be changed in timely after you confirming.
Q4:When will I get ordered product?
A:The average shipping time for your Order is 7 to 10 business days, we usually ship out within 1-3 working days after orders are placed.
Q5:The order process was interrupted. What happens now?
A:In case you haven't received any confirmation from us by email, please contact us, if your order doesn’t go through, it is fail, you can go to site to reorder, the previous orders are invalid automatically.
Q6:My card was not accepted as a payment method, although it is issued under one of the above mentioned international organizations. Why?
A:Reasons for a rejection can be: Insufficient funds - it is necessary to charge your account or to extend current credit limit;
Your card is on a "blacklist" - it is reported as being stolen, lost or blocked by the cardholder;
Card issuer doesn't authorize eCommerce transactions - issuing bank must be contacted and asked to activate this service.
Of course, this can be verified even when the customer chooses a certain type of card, because there are some banks which do not allow these kind of transactions;
The card issuing bank could not be contacted and the defined "stand-in" limits do not allow eCommerce transactions or there is a specific maximum value of the transaction.
You will have to call your bank support line using the phone numbers printed on the back of your credit/debit card. Your card issuing bank is the only place where realistic information regarding the transaction incident can be found.
Under normal circumstances, the current all visa,master card, JCB card, we will accept, if can't normal payment, please contact us in time.
Q7:Are my credit card details keep on the website service ?
A:No! For cards issued under MasterCard, VISA etc , the card information is processed directly by the bank's systems, all transaction data flow being secured using the latest technology available. For cards issued under other organizations, this information is encrypted using proprietary encryption algorithms, and stored on environments without any online or remote access. Information is kept only for the time needed in case the cardholder requests a chargeback.
Q8:Do I have to pay Tax?
A:No,we mark all the package as gift / sample one, clients donot need to pay for it. In the unlikely event that clients are required to pay for it, we will pay for that unpon the recipt of the tax invoice.
Q9:What currencies are acceptable?
A:The accepted billing currencies are USD,GBP,Euros.
Q10:How secure is the online transaction?
A:All transactions are made using a SSL connection (128 bytes) provided by Verisign. The data sent from your browser to our servers is always encrypted The data sent from your browser to our servers is always encrypted. All our servers are certified Hacker Safe and scanned daily by ScanAlert for known vulnerabilities. Additionally our site does not store any credit card sensitive information.
Q11:Is my personal information safe?
A:Yes, the information provided will ONLY be used for making legal documents related to the transaction and for delivery.
Q12,When will my order arrive and what does it cost to ship my order?
A:We promise to send your order with free shipping within 48 hours ,in general,you can receive the parcel in 10-15 business days.Of course,there are always meet some problems, leading to delay in delivery, such as weather, vacation, etc. But please rest assured, you will be get parcel within 20 working days , we will tell you where about your ordres by mail.
Q13,What if I change my mind and want a different size or color after my order is placed.
A:Yes, you can change your mind by email to contact us before the parcel sending out(within 48 hours).

Q14,What if I am not pleased with my selection,can I return the purchase ?
A:Yes,you can return the purchase to exchange one,please contact us via email to know the specific situation.